Prufing

Legal

Terms of Service

Last updated: July 28, 2026

These Terms of Service (“Terms”) govern access to and use of the Prufing website and service (“Service”). By using the Service you agree to these Terms. If you use the Service on behalf of an organization (“Customer”), you represent that you are authorized to bind it, and “you” refers to that organization. If a signed agreement or order form between the Customer and Prufing conflicts with these Terms, the signed agreement wins.

1. The Service

Prufing is an AI audit agent: it tests controls against evidence the Customer uploads and produces draft findings with citations to that evidence (“Output”). The Service is decision support for your audit and compliance team. It is not a substitute for professional judgment, does not constitute legal, accounting, or audit advice, and does not issue audit opinions. A human reviewer remains responsible for accepting, overriding, or rejecting every finding.

2. Accounts and users

You are responsible for your account and for the people you invite into your workspaces: keep credentials secure, keep account information accurate, and ensure your users comply with these Terms. Notify us promptly at the address below of any suspected unauthorized use.

3. Fees

Paid features are provided as set out in the applicable order form or plan, and fees are exclusive of taxes unless stated otherwise. Except where the order form or the law says otherwise, fees are non-refundable.

4. Acceptable use

You will not, and will not permit anyone to:

  • use the Service unlawfully, or upload content you have no right to process;
  • attempt to breach security, probe another tenant’s workspace, or access data you are not authorized to access;
  • reverse engineer the Service or use it to build a competing product;
  • resell or provide the Service to third parties except to your own users;
  • use Output to make automated decisions producing legal effects about individuals without human review;
  • interfere with the Service’s operation or circumvent usage limits.

5. Customer Content and Output

You retain all rights to the evidence, documents, and data you upload (“Customer Content”). You grant Prufing a limited, non-exclusive license to host and process Customer Content solely to provide and secure the Service. As between you and Prufing, you own the Output generated for your workspaces. We do not use Customer Content or Output to train models, and we bind our model providers to the same restriction. If you send us feedback, we may use it without obligation.

6. Confidentiality

Each party will protect the other’s non-public information with at least reasonable care, use it only to perform under these Terms, and disclose it only to those who need it and are bound by confidentiality. This survives termination. Disclosures required by law are permitted with notice where legally possible.

7. Data protection

Our Privacy Policy describes how we handle personal data, including our processor role for workspace content. Enterprise customers may request a Data Processing Agreement. Security practices are described on the Security page.

8. Intellectual property

Prufing and its licensors own the Service, including software, models’ orchestration, control catalogs, and branding. No rights are granted except as expressly stated in these Terms.

9. AI disclaimers

Output is generated by probabilistic systems and may be incomplete, out of date, or wrong, including in ways that look plausible. You are responsible for reviewing Output before relying on it — that review step is part of the product’s design, not an optional extra. Prufing does not warrant that Output will identify every deficiency or satisfy any particular regulator, framework, or auditor.

10. Warranties and disclaimers

We will provide the Service with reasonable skill and care. OTHERWISE, THE SERVICE IS PROVIDED “AS IS” AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA; AND (b) EACH PARTY’S TOTAL LIABILITY UNDER THESE TERMS IS CAPPED AT THE FEES PAID OR PAYABLE BY THE CUSTOMER IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY (OR S$100 IF THE SERVICE WAS FREE). Nothing limits liability that cannot be limited by law, a party’s breach of Section 6, or your payment obligations.

12. Term and termination

You may stop using the Service at any time. Either party may terminate for material breach not cured within 30 days of notice. We may suspend access immediately for security risks or violations of Section 4. On termination we will make Customer Content available for export for 30 days, after which we delete it from active systems in the ordinary course. Sections 5–11 and 13 survive.

13. General

These Terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction. We may update these Terms by posting the new version here with an updated date; material changes will be notified to Customers, and continued use after the effective date is acceptance. Neither party is liable for delays caused by events beyond its reasonable control. You may not assign these Terms without our consent except to an affiliate or in a merger or asset sale; we may assign to an affiliate or successor. If a provision is unenforceable, the rest remain in effect. These Terms plus any order form are the entire agreement about the Service.

Contact

Questions about these Terms: support@prufing.com.